IdleAir is proud to offer our New Customer Referral Program. You’ll earn IdleAir credit for new IdleAir members who use the IdleAir service. It’s our way of saying THANK YOU to all our great customers who tell their friends about IdleAir.
New Customer Referral Program Details:
IdleAir customers earn $10 for each qualified new member they refer to use the IdleAir service. There is no limit to qualified referrals, and NO LIMIT to earning rewards!
Timeframe: Now through May 31, 2012
How it works: Refer a NEW IdleAir customer that uses the service and get $10 added to your IdleAir member account. No limit to the number of qualified referrals, and NO LIMIT to earning rewards!
Download and print your own Customer Referral Cards here: IdleAir Customer Referral Cards
Program Rules:
• The new customer must provide the referring customer’s correct IdleAir Member # in order for the referring customer to get credit.
• To ensure receiving the credit, the referring customer can:
• Escort the new customer prospect to the IdleAir building on-site at a travel center to assist with sign-up and hook-up.
• Provide the new customer prospect one of IdleAir’s Customer Referral Cards with their IdleAir Member # on it and ask the new member prospect to provide the card to an IdleAir representative when they sign up for the membership.
• If the referring customer does not know their IdleAir member number, they can call IdleAir Customer Service at (877) 738-7024 or refer to an IdleAir visit receipt accessible on the Service Module, printed at the receipt printer at an IdleAir site building or printed on a CARLOS (Card Loading Machine) receipt at an IdleAir site building.
• The new customer must hookup and use IdleAir Premium Service for at least 10 total hours by the end of the following month in order for the referring customer to get credit for the referral.
• The 10 total hours can be across any number of IdleAir visits as long as the total hours of use equal at least 10 total hours of service before the end of the following month.
• Example: Referred customer signs up on Feb 24th, so they must use IdleAir Premium Service a total of 10 hours prior to the end of the following month (March 31) for the referral to be qualified.
• The referrals are qualified and funds are added monthly.
• Referrals are qualified on the 7th of the month for the previous month.
• Qualified referrals are totaled and the entire amount of qualified referrals is added to the referring member’s account.
• The funds will be available for use by the 10th of the month. An email will go out to all customers with qualified referrals when funds are on accounts and ready to be used.
• Referral Cards will be made available at no cost to referring members. The paper referral cards will be black and white, and about the size of a business card, and with a place for the referring member to write their member number.
This promotion ends May 31, 2012. All IdleAir promotions are subject to change at any time without notice.
New Customer Referral Program FAQs
Q: What is my IdleAir member number?
A: Your IdleAir member number is not the 16 digit card # on the back of your member card. It is a different number (generally up to six digits) that is assigned by the IdleAir system when you first signed up as an IdleAir member.
Q: How can I find my IdleAir member number?
A: When you locate your Member ID write it on the back of your IdleAir Member Card for future reference.
On the Service Module:
• Choose the Web Button on the Main Menu
• Then choose My Account, then Visit Receipts, then View a Receipt, see the Member ID at the top of the receipt
On printed IdleAir receipts:
• Your Member ID is also printed on receipts from:
• CARLOS (the card loading machine under the IdleAir building awning)
• The visit-receipt printer under the IdleAir building awning.
Q: How does a new customer prospect sign up with IdleAir as a member?
• Visit an IdleAir equipped travel center
• Have the referring customer’s IdleAir member number handy.
• Go to the IdleAir building in the parking lot
• Locate an IdleAir site rep and they will assist.
• If no IdleAir rep is available, contact IdleAir customer support and they will assist with signup over the phone.
Q: What is IdleAir Premium Service and how much does it cost?
A: Premium Service includes heat & air conditioning, electricity inside and outside the cab, access to over 60 channels of television and Internet access on the built-in color touch-screen. The cost is the same as the cost of the previous Basic Service, which is $1.99 per hour retail price. Check our Website for current promotions.
Q: What happened to IdleAir Basic Service?
A: For preparation of future product and service enhancements, we renamed Basic Service to Premium Service. Premium Service includes all the previous services in Basic Service with the addition of the Sports TV Package (6 ESPN channels) at no additional charge.
